Privacy Policy

Introduction

At Nickelle B Beauty Salon & Boutique ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our salon, use our services, or interact with our website located at www.nickelleb.com.

By using our services or visiting our website, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Schedule appointments through our booking system
• Register for our services or create an account
• Subscribe to our newsletter or marketing communications
• Contact us via phone, email, or our website contact forms
• Visit our salon and fill out intake or consultation forms
• Leave reviews or testimonials about our services

The personal information we may collect includes:

• Full name and contact information (email address, phone number, mailing address)
• Date of birth and age
• Appointment history and service preferences
• Skin type, allergies, and other health-related information relevant to our services
• Payment information and billing details
• Communication history and correspondence with our salon

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website or source
• Date and time of visits

How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision

• Scheduling and managing your appointments
• Providing personalized beauty services and treatments
• Maintaining accurate service records and treatment history
• Processing payments and managing billing
• Ensuring the safety and effectiveness of our treatments

Communication

• Sending appointment reminders and confirmations
• Providing information about our services and promotions
• Responding to your inquiries and providing customer support
• Sending newsletters and marketing communications (with your consent)

Business Operations

• Analyzing trends and improving our services
• Conducting market research and customer satisfaction surveys
• Maintaining accurate business records
• Complying with legal and regulatory requirements

Information Sharing and Disclosure

We may share your information only in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Appointment scheduling and management systems
• Payment processing services
• Email marketing platforms (with your consent)
• Website hosting and technical support services

These service providers are contractually obligated to maintain the confidentiality and security of your information.

Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with legal obligations or court orders
• Protect and defend our rights and property
• Protect the personal safety of our clients, staff, or the public
• Prevent or investigate possible wrongdoing in connection with our services

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Secure storage of physical records in locked cabinets
• Password protection and encryption for digital records
• Limited access to personal information on a need-to-know basis
• Regular security training for our staff
• Secure transmission of data through encrypted connections

However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have certain rights regarding your personal information:

Access and Correction

You have the right to access, update, or correct your personal information. You may:

• Review and update your account information
• Request corrections to inaccurate information
• Access your treatment records and appointment history

Opt-Out Options

• Unsubscribe from marketing communications at any time
• Opt out of non-essential communications
• Request removal from our mailing lists

Data Portability and Deletion

You may request:

• A copy of your personal information in a portable format
• Deletion of your personal information (subject to legal and business requirements)
• Restriction of processing in certain circumstances

Retention of Information

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Treatment records: Maintained for a minimum of 7 years as required by professional standards
• Appointment history: Kept for business operations and service improvement
• Marketing communications: Until you opt out or request removal
• Payment records: Retained according to financial and tax regulations

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending notification via email if you have subscribed to our communications
• Displaying notices in our salon

Your continued use of our services after any modifications to this Privacy Policy constitutes your acceptance of the updated policy.