Terms of Service

Agreement to Terms

Welcome to Nickelle B Beauty Salon & Boutique. These Terms of Service ("Terms") govern your relationship with Nickelle B Beauty Salon & Boutique ("we," "our," or "us") and your use of our website located at www.nickelleb.com and our beauty services provided at our salon located at 160 Summer St. K2, Kingston, MA 02364.

By accessing our website, booking appointments, or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access our website or use our services.

Service Description

Nickelle B Beauty Salon & Boutique provides professional beauty services including, but not limited to:

• Hair cutting, styling, coloring, and treatment services
• Facial treatments and skincare services
• Waxing and hair removal services
• Eyelash extension and brow services
• Makeup application and consultation services
• Beauty products and boutique items
• Gift certificates and beauty packages

All services are provided by licensed and trained professionals in accordance with Massachusetts state regulations and industry best practices.

Appointment Booking and Policies

Booking Requirements

To book appointments, clients must:

• Provide accurate and complete contact information
• Disclose any relevant medical conditions, allergies, or medications
• Be at least 18 years of age, or be accompanied by a parent or guardian
• Agree to our health and safety protocols

Cancellation and Rescheduling Policy

• Same-day cancellations: Subject to a 50% service fee
• No-shows: Subject to the full service fee
• Late arrivals: May result in shortened service time or rescheduling
• Multiple no-shows: May require advance payment for future bookings

Rescheduling

Appointments may be rescheduled without penalty with at least 24 hours' notice, subject to availability. We will make every effort to accommodate rescheduling requests, but cannot guarantee preferred appointment times.

Payment Terms

Accepted Payment Methods

We accept the following forms of payment:

• Cash
• Credit and debit cards (Visa, MasterCard, American Express, Discover)
• Gift certificates and store credit
• Digital payment methods (Apple Pay, Google Pay)

Pricing and Changes

All service prices are subject to change without notice. Current pricing will be provided at the time of booking and confirmed before service begins. Additional charges may apply for:

• Premium products or extended service time
• Complex or corrective treatments
• Rush appointments or after-hours services
• Travel to off-site locations (if available)

Gratuities

Gratuities are optional but appreciated. Standard gratuity ranges from 18-20% of the service total. Gratuities can be added to credit card payments or given in cash directly to your service provider.

Health and Safety Requirements

Client Health Disclosure

Clients must disclose any health conditions that may affect their ability to receive services safely, including:

• Pregnancy or nursing status
• Allergies or skin sensitivities
• Current medications, particularly blood thinners or acne treatments
• Recent cosmetic procedures or medical treatments
• History of adverse reactions to beauty treatments

Contraindications

We reserve the right to refuse or modify services based on health and safety considerations. Services may be contraindicated for clients with certain conditions, and we prioritize client safety above all else.

Limitation of Liability

Service Results

While we strive to achieve the desired results for every client, beauty services involve inherent risks and individual results may vary. We do not guarantee specific outcomes and are not liable for:

• Unsatisfactory results due to individual hair or skin characteristics
• Allergic reactions to properly administered treatments
• Changes in hair or skin condition due to external factors
• Failure to follow aftercare instructions

Maximum Liability

In no event shall Nickelle B Beauty Salon & Boutique's total liability to you for all damages exceed the amount paid for the specific service in question. We are not liable for indirect, incidental, special, or consequential damages.

Client Responsibilities

Conduct and Behavior

Clients are expected to:

• Treat staff and other clients with respect and courtesy
• Arrive on time for scheduled appointments
• Follow all salon policies and safety protocols
• Provide honest and complete health information
• Follow aftercare instructions for optimal results

Prohibited Behaviors

The following behaviors may result in service refusal and removal from the premises:

• Aggressive, abusive, or disrespectful behavior toward staff or clients
• Use of alcohol or illegal substances on the premises
• Failure to comply with health and safety protocols
• Theft or damage to salon property

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Nickelle B Beauty Salon & Boutique and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.

Photography and Social Media

By using our services, you consent to photography of your services and results for business purposes, including social media marketing, unless you specifically opt out in writing. You retain the right to request removal of your images at any time.

Gift Certificates and Promotions

Gift Certificate Terms

• Gift certificates are valid for 12 months from the date of purchase
• Gift certificates cannot be redeemed for cash
• Lost or stolen gift certificates cannot be replaced
• Gift certificates are transferable but not refundable
• Unused balances remain on the certificate for future use

Promotional Offers

Promotional offers and discounts are subject to specific terms and conditions, including expiration dates and service restrictions. Promotions cannot be combined unless explicitly stated and are not valid on previously booked appointments.

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our Privacy Policy.

Dispute Resolution

Complaint Resolution

If you are unsatisfied with any service, please contact us within 48 hours. We will work with you to address your concerns and, when appropriate, may offer corrective services or partial refunds at our discretion.

Arbitration Agreement

Any disputes arising from these Terms or our services shall be resolved through binding arbitration rather than court proceedings, except for small claims court matters. This arbitration agreement applies to all claims and disputes and precludes either party from pursuing class action litigation.

Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. We will make reasonable efforts to notify clients of material changes through email or posted notices in our salon.

Termination

We reserve the right to refuse service and terminate our relationship with any client who violates these Terms, endangers the safety of staff or other clients, or engages in inappropriate behavior. Termination may result in forfeiture of unused gift certificate balances and restriction from future bookings.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be replaced with an enforceable provision that most closely reflects our original intent.

Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts. Any legal proceedings shall be conducted in the appropriate courts of Plymouth County, Massachusetts.